/* Servi-Ticket */

.st-main .portal-container--wide {
  max-width: 960px;
}

.st-page-title,
.st-page-subtitle {
  text-align: left;
  margin-bottom: 0.25rem;
}

.st-page-subtitle {
  margin-bottom: 0;
}

.st-dashboard-header {
  align-items: flex-start;
  margin-bottom: 1.5rem;
}

.st-login-form {
  max-width: 420px;
  margin: 0 auto;
}

.st-login-foot {
  margin-top: 1rem;
  text-align: center;
  font-size: 0.9rem;
  color: var(--text-muted);
}

.st-login-foot a {
  color: var(--accent);
}

.st-agentes-entry {
  margin: 0.75rem auto 1.25rem;
  max-width: 520px;
  text-align: center;
  font-size: 0.95rem;
  color: var(--text-muted);
}

.st-agentes-entry a {
  color: var(--accent);
  font-weight: 500;
}

.st-layout {
  display: grid;
  gap: 1.25rem;
}

@media (min-width: 900px) {
  .st-layout {
    grid-template-columns: 1fr 1.15fr;
    align-items: start;
  }
}

.st-form-row {
  display: grid;
  gap: 0.75rem;
  grid-template-columns: 1fr 1fr;
}

@media (max-width: 520px) {
  .st-form-row {
    grid-template-columns: 1fr;
  }
}

.st-form-row select option {
  background: var(--bg-card);
  color: var(--text);
}

.portal-form select,
.st-card-nuevo select,
.st-guest-panel select {
  width: 100%;
  padding: 0.65rem 0.75rem;
  font-family: var(--font-sans);
  font-size: 0.95rem;
  color: var(--text);
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}

.portal-form select option,
.st-card-nuevo select option,
.st-guest-panel select option {
  background: var(--bg-card);
  color: var(--text);
}

.st-form-row select {
  width: 100%;
  padding: 0.65rem 0.75rem;
  font-family: var(--font-sans);
  font-size: 0.95rem;
  color: var(--text);
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}

.st-tickets-wrap {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.st-ticket-item {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg-card);
  overflow: hidden;
}

.st-ticket-item.is-open {
  border-color: rgba(0, 212, 170, 0.45);
}

.st-ticket-head {
  width: 100%;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 0.75rem;
  padding: 0.85rem 1rem;
  background: transparent;
  border: none;
  cursor: pointer;
  text-align: left;
  font-family: inherit;
  color: var(--text);
}

.st-ticket-head:hover {
  background: rgba(0, 212, 170, 0.06);
}

.st-ticket-num {
  font-family: var(--font-mono, monospace);
  font-size: 0.82rem;
  color: var(--accent);
  font-weight: 600;
}

.st-ticket-asunto {
  flex: 1 1 12rem;
  font-weight: 600;
  font-size: 0.95rem;
}

.st-ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  font-size: 0.78rem;
}

.st-badge {
  display: inline-block;
  padding: 0.15rem 0.5rem;
  border-radius: 999px;
  border: 1px solid var(--border);
  color: var(--text-muted);
  white-space: nowrap;
}

.st-badge-estado-abierto,
.st-badge-estado-en_progreso {
  border-color: rgba(0, 212, 170, 0.45);
  color: var(--accent);
}

.st-badge-estado-esperando_cliente {
  border-color: rgba(251, 191, 36, 0.5);
  color: #fbbf24;
}

.st-badge-estado-resuelto,
.st-badge-estado-cerrado {
  border-color: rgba(148, 163, 184, 0.45);
  color: #94a3b8;
}

.st-badge-prioridad-alta {
  border-color: rgba(248, 113, 113, 0.5);
  color: #f87171;
}

.st-badge-sla-ok {
  border-color: rgba(52, 211, 153, 0.5);
  color: #34d399;
}

.st-badge-sla-warning {
  border-color: rgba(251, 191, 36, 0.55);
  color: #fbbf24;
}

.st-badge-sla-breach {
  border-color: rgba(248, 113, 113, 0.55);
  color: #f87171;
  font-weight: 600;
}

.st-sla-detalle {
  margin: 0.75rem 0 0.25rem;
  padding: 0.65rem 0.75rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.02);
}

.st-sla-line {
  margin: 0.25rem 0;
}

.st-sla-config-wrap {
  overflow-x: auto;
}

.st-sla-config-tabla input[type='number'] {
  width: 5rem;
  max-width: 100%;
}

.st-ticket-body {
  display: none;
  padding: 0 1rem 1rem;
  border-top: 1px solid var(--border);
}

.st-ticket-item.is-open .st-ticket-body {
  display: block;
}

.st-mensajes {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  margin: 1rem 0;
  max-height: 320px;
  overflow-y: auto;
}

.st-mensaje {
  padding: 0.65rem 0.85rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  font-size: 0.9rem;
  line-height: 1.5;
}

.st-mensaje-cliente {
  background: rgba(0, 212, 170, 0.06);
  border-color: rgba(0, 212, 170, 0.2);
}

.st-mensaje-admin {
  background: rgba(99, 102, 241, 0.08);
  border-color: rgba(99, 102, 241, 0.25);
}

.st-mensaje-meta {
  display: flex;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.35rem;
  font-size: 0.75rem;
  color: var(--text-muted);
}

.st-agente-areas-checks {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 0.35rem 0.75rem;
  margin-top: 0.35rem;
}

.st-agente-areas-cell {
  max-width: 220px;
  font-size: 0.85rem;
}

.st-agente-actions {
  white-space: nowrap;
}

.st-agente-estado-pendiente {
  color: #fbbf24;
  font-size: 0.88rem;
}

.st-agente-actions .btn + .btn {
  margin-left: 0.25rem;
}

.st-mensaje-agente {
  background: rgba(99, 102, 241, 0.1);
  border-color: rgba(99, 102, 241, 0.28);
}

.st-responder input[type="file"] {
  width: 100%;
  font-size: 0.88rem;
  color: var(--text-muted);
}

.st-responder .form-group {
  margin-top: 0.65rem;
  margin-bottom: 0.35rem;
}

.st-responder textarea {
  width: 100%;
  min-height: 5rem;
  padding: 0.65rem 0.75rem;
  font-family: var(--font-sans);
  font-size: 0.95rem;
  color: var(--text);
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  resize: vertical;
}

.st-responder-actions {
  display: flex;
  gap: 0.5rem;
  margin-top: 0.65rem;
  flex-wrap: wrap;
}

.st-admin-controls {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 0.75rem;
  align-items: center;
}

.st-admin-controls select {
  padding: 0.4rem 0.55rem;
  font-size: 0.85rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
}

.st-admin-controls select option {
  background: var(--bg-card);
  color: var(--text);
}

.st-admin-ticket-cliente {
  font-size: 0.88rem;
  color: var(--text-muted);
  margin-bottom: 0.5rem;
}

.st-filtros-admin {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1rem;
}

.st-filtros-admin select {
  padding: 0.45rem 0.65rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.88rem;
}

.st-adjuntos {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.st-adjunto-thumb {
  max-width: 140px;
  max-height: 100px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  object-fit: cover;
}

.st-adjunto-link {
  color: var(--accent);
  font-size: 0.85rem;
}

.st-token {
  display: inline-block;
  padding: 0.15rem 0.4rem;
  background: var(--bg-elevated);
  border-radius: 4px;
  font-family: var(--font-mono, monospace);
  font-size: 0.85rem;
  word-break: break-all;
}

.st-consulta-result {
  margin-top: 1rem;
}

.portal-check-label {
  display: flex;
  align-items: flex-start;
  gap: 0.5rem;
  margin-bottom: 1rem;
  font-size: 0.9rem;
  line-height: 1.45;
}

.portal-form-compact {
  padding: 1rem 1.25rem;
}

.portal-cotiz-banner-interna {
  margin-bottom: 0.75rem;
}

/* Reportes mensuales */
.st-reporte-filtros {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: flex-end;
  margin-bottom: 0.75rem;
}

.st-reporte-filtros select {
  padding: 0.45rem 0.65rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.88rem;
  margin-left: 0.35rem;
}

.st-reporte-kpis {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
  gap: 0.65rem;
  margin-bottom: 1.25rem;
}

.st-reporte-kpi {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 0.75rem 0.85rem;
  text-align: center;
}

.st-reporte-kpi-val {
  display: block;
  font-size: 1.35rem;
  font-weight: 600;
  color: var(--accent);
  line-height: 1.2;
}

.st-reporte-kpi-lbl {
  display: block;
  font-size: 0.72rem;
  color: var(--text-muted);
  margin-top: 0.25rem;
  line-height: 1.3;
}

.st-reporte-aggs {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 1rem;
  margin-bottom: 1rem;
}

.st-reporte-agg {
  min-width: 0;
}

.st-reporte-table-wrap {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  margin-top: 0.5rem;
}

.st-reporte-tabla {
  font-size: 0.82rem;
  min-width: 960px;
}

.st-reporte-tabla .st-reporte-asunto {
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.st-reporte-tabla th,
.st-reporte-tabla td {
  vertical-align: top;
  padding: 0.45rem 0.55rem;
}